5 Myths About Selling A Service Business

When we started our own business, it seemed obvious that we should build it so we could sell it one day.

After all, even in the first raptures of blissful entrepreneurship, we thought it was possible we might not want to stay until the day we died.

So we did what we thought made sense.

We spent eleven years making ourselves irrelevant.


Which allowed us to sell when we were ready to go. And the company to prosper without us.

In the four years that we’ve been consulting, we’ve come across five myths about selling a business in a service industry that we would like to shatter.

1. The Disbeliever: You Can’t Scale A Service Business.


James O. McKinsey was an accounting professor at the University of Chicago. In 1926 he started a business in an industry that didn’t exist. Today, McKinsey & Company are the largest management consulting firm in the world. They keep their sales figures private. But will admit to at least $5 billion a year. Some estimates put it closer to $13 billion.

If the business isn’t scaling, don’t look at the base. Look at the head.


2. The Skeptic: Selling A Service Business Always Involves An Earn Out.


Only if you have made yourself essential to the business.


In which case, the price is depressed because of the uncertainty of what happens when you leave. And you have to stay longer, in order to extract yourself on someone else’s terms.

If the business functions perfectly without you, you get money in the bank and a great goodbye party.

3. The Talker: We’re Definitely Interested In Selling One Day. We’re Going To Start Planning For That Next Year.


Selling begins the day you start. We call it Plan The Last Day First®. It informs every decision, every hire, every customer relationship.

It costs no more to build for sale, than to build to stay. The only difference is the choices you have when the last day comes. Which is usually sooner than you can possibly imagine.


4. The Optimist: I Get Calls All The Time From People Interested In Buying My Business.


There’s a difference between buying a company. And talking about buying a company.


The first involves due diligence. A process that is invasive and uncomfortable and spends a lot of time looking at your financial statements. You’ll know when someone’s really interested in your business when they ask the third set of follow up questions. The ones you were hoping they wouldn’t.

The second involves a salad and a decaf cappuccino.

5. The Fantasist: We’re having a bad year. But if I got the right offer, I’d consider selling. 


This is actually two myths in one.

Buyers don’t buy service businesses in a bad cycle unless they can see the problem clearly. Buyers buy service businesses when things are pretty good, and they think they can run them better. Which typically means cheaper.

And unless you’ve trained other people to do what you do, the ‘right’ offer will definitely involve an earn-out. In other words, this scenario means giving your company to someone else, and then having them tell you what to do for the next three years.

And if they get it wrong, you don’t get paid.


The Sixth Myth


There is a sixth myth. It’s the one that says building a company that can be sold means you’re betraying your craft, your passion, your calling.

The alternative is closing the doors when you’ve had enough. Or dropping dead at your desk.

Which seems like a waste of a lot of time and money.

Unless you believe in fairy tales.